We want you to receive the products you ordered. If there is a problem with your order, please contact us so we can review the issue and help you understand the available options.

1. Change of Mind

We do not offer automatic change-of-mind refunds for customised products prepared using customer-supplied details.

This policy does not limit any rights you have under the Australian Consumer Law or other applicable law.

2. Faulty, Damaged or Incorrect Products

If a product arrives damaged, is faulty, differs materially from its description or the customisation you supplied, or is the wrong item, please contact us with your order number and a description of the issue.

Photographs may help us assess visible damage or incorrect printing.

We will assess the issue and provide any remedy required by law. Depending on the circumstances, this may include repair, replacement, refund or another lawful remedy.

3. Customer-Supplied Details

Please carefully check your business name, Google review URL and other customisation details before submitting your order.

If a card has been produced according to the details you supplied, a requested correction may be treated as a new production request. This does not apply where a consumer guarantee or other legal right provides a remedy.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that changes will be possible once production has started.

4. How to Request Assistance

Please contact us through the contact page on our website. Include:

• Your order number.

• A description of the issue.

• Relevant photographs, if applicable.

• Your preferred resolution.

We may request reasonable additional information to assess the issue and explain the next steps.

5. Returns and Refunds

Where a return or other remedy is required by consumer law, we will handle reasonable return costs in accordance with applicable law.

Please contact us before sending a product back so we can provide the appropriate instructions.

Where a refund is approved, we will explain the amount and method. The time it takes for the refund to appear may depend on the payment provider or financial institution.

6. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the issue and the applicable law, you may be entitled to a repair, replacement, refund or another remedy. Nothing in this policy takes away those rights.

Contact Us

If you have a question about a return, refund or product issue, please use the contact page on our website and include your order number where applicable.